At Amax Beauty Store, we take quality control very seriously and our dedicated customer support team carefully ensures that customers items are properly cross checked and packed before being shipped out to you. Due to the sensitive nature of skincare  products, we do not accept returns or exchanges.

We offer advisory & consultation for free to customers that are unsure of what skin care products to buy for a skin concern. 

On the rare occurrence that we ship out a product different from the one the customer ordered, we would bear the cost of returns and ship out the correct product immediately. 

We offer refunds or exchanges under the following circumstances for damaged (at the point of delivery) or lost parcels:

Damaged Parcels:

• Inspect your parcel immediately upon arrival.
• Report any damage within 24 hours of receipt via phone, WhatsApp, or email.
• Provide clear photos of the damage and details of the affected items.
• Upon verifying your claim, we will:
  • Arrange for a replacement item to be sent.
  • Issue a full refund for the damaged item(s) if a replacement is unavailable.

Lost Parcels:

• If your parcel is lost in transit, we will notify you promptly as soon as we become aware of it.
• An investigation will be initiated immediately.
• If the parcel remains unfound within 5 working days of our notification, we will:
  • Issue a full refund for the lost parcel and its contents.

Exclusions:

Refunds or exchanges are not available for:

• Change of mind purchases.
• Items damaged after delivery due to misuse or wear and tear.
• Incorrect address details provided at checkout.
• Unclaimed parcels.
  Refund Processing:
• Refunds are processed to the original payment method.
• Allow 3-5 business days for the refund to reflect in your account.

Need help?

For any inquiries about our Returns & Refund Policy, contact us by:

• WhatsApp and Phone: +234 815 205 1554
• Email: hello@amaxbeaytystore.com.ng